This Privacy Policy describes how Reelvia ("we," "our," or "us") collects, uses, and protects your personal information when you use our social media content management platform. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Account credentials and authentication information
- Profile information and preferences
- Billing information for paid services
Social Media Account Data
When you connect your social media accounts, we collect:
- OAuth tokens and API credentials for connected platforms (TikTok, Instagram, etc.)
- Basic profile information from connected accounts
- Posting permissions and account access tokens
- Content performance metrics and analytics data
Content and Campaign Data
We collect and process:
- Content you create, upload, or generate through our platform
- Campaign settings, schedules, and automation preferences
- Template usage and customization data
- Content generation prompts and preferences
- Content performance and engagement metrics
Usage and Technical Data
We automatically collect:
- Device information, IP address, and browser type
- Usage patterns, feature interactions, and session data
- Error logs and performance metrics
- Cookies and similar tracking technologies
How We Use Your Information
Service Provision
We use your information to:
- Provide automated content scheduling and posting services
- Generate content including images, videos, and captions
- Manage your campaigns and content templates
- Connect to and post content on your social media accounts
- Provide analytics and performance insights
Content Generation
Your content and prompts may be processed by:
- Our content generation service providers to generate content
- Algorithms to improve content quality and relevance
- Automated systems to optimize posting schedules and engagement
Platform Improvement
We use aggregated, anonymized data to:
- Improve our content generation capabilities
- Enhance platform features and user experience
- Develop new templates and automation features
- Optimize posting algorithms and scheduling recommendations
Information Sharing and Disclosure
Social Media Platforms
We share content with connected social media platforms:
- Posting content to your accounts according to your campaign settings
- Retrieving analytics and performance data from platforms
- Maintaining API connections for automated posting
Service Providers
We may share data with service providers to facilitate content generation:
- Content prompts and generation requests to create content
- Usage data to improve content generation performance
- Technical data necessary for service integration
Legal and Safety
We may disclose information when required to:
- Comply with legal obligations, court orders, or regulatory requirements
- Protect our rights, property, or safety, or that of our users
- Investigate potential violations of our Terms of Service
- Prevent fraud, abuse, or harmful activities
Data Security and Protection
We implement comprehensive security measures:
- Encryption of data in transit and at rest
- Secure storage of social media tokens and API credentials
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure data centers and infrastructure protection
Data Retention
We retain your information as follows:
- Account data: Until you delete your account or request deletion
- Content and campaigns: As long as needed to provide services
- Social media tokens: Until you disconnect accounts or tokens expire
- Analytics data: Up to 2 years for performance insights
- Legal compliance data: As required by applicable laws
Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Disconnect social media accounts and revoke posting permissions
- Opt out of certain data processing activities
- Request a copy of your data in a portable format
- Object to automated decision-making or profiling
- Withdraw consent for data processing where applicable
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your login session and preferences
- Analyze platform usage and performance
- Provide personalized content recommendations
- Remember your campaign settings and templates
You can control cookie preferences through your browser settings, though this may affect platform functionality.
International Data Transfers
Your data may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes through email or platform notifications. Continued use of our service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: support@mail.reelvia.com
Last updated: 7/16/2025