Terms of Service

1. Acceptance of Terms

By accessing and using Reelvia (the "Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use this service. Reelvia is a social media content management platform that provides automated content generation, scheduling, and posting services.

2. Service Description

Reelvia provides the following services:

• Content Scheduling: Automated scheduling and posting of content to connected social media platforms
• AI Content Generation: Creation of images, videos, and captions using artificial intelligence technology
• Template-Based Content: Pre-designed templates for consistent content creation
• Social Media Integration: Connection to platforms including TikTok and other supported social networks
• Campaign Management: Organization and management of content campaigns with automated posting schedules

3. User Responsibilities

By using our service, you agree to:

• Provide accurate information when creating campaigns and connecting social media accounts
• Comply with all applicable laws and regulations in your jurisdiction
• Respect the terms of service of connected social media platforms (TikTok, Instagram, etc.)
• Not use the service to create, distribute, or promote illegal, harmful, or offensive content
• Not attempt to circumvent any security measures or access restrictions
• Maintain the security of your account credentials and API tokens

4. AI-Generated Content

Our service uses artificial intelligence to generate content including images, videos, and text. You acknowledge that:

• AI-generated content may not always be accurate, appropriate, or suitable for your intended use
• You are responsible for reviewing and approving all content before it is posted to your social media accounts
• We do not guarantee the originality, accuracy, or quality of AI-generated content
• You retain responsibility for ensuring all posted content complies with platform guidelines and applicable laws
• AI-generated content may be subject to the terms and policies of our AI service providers (including OpenAI)

5. Social Media Platform Integration

When you connect your social media accounts to our service:

• You grant us permission to post content on your behalf according to your campaign settings
• You remain solely responsible for all content posted to your accounts
• We are not responsible for any violations of third-party platform terms of service
• You may revoke access permissions at any time through your account settings
• We will store necessary authentication tokens securely to maintain service functionality

6. Content Ownership and Usage Rights

Regarding content created and managed through our service:

• You retain ownership of content you create or upload to the platform
• AI-generated content created through our service is provided to you for your use
• You may not redistribute, resell, or share access to our templates, AI prompts, or proprietary content generation methods
• You grant us a limited license to process, store, and transmit your content as necessary to provide the service
• We may use aggregated, anonymized data about content performance for service improvement

7. Automated Posting and Scheduling

Our automated posting features operate based on your configured schedules and campaigns. You understand that:

• Scheduled posts will be published automatically according to your campaign settings
• You are responsible for monitoring and managing your scheduled content
• We are not liable for posts that are published according to your schedule but may be inappropriate due to timing or external circumstances
• You can pause or modify campaigns at any time to prevent future automated posts
• Technical issues may occasionally affect posting schedules, and we will make reasonable efforts to resolve such issues

8. Privacy and Data Protection

We are committed to protecting your privacy and data:

• We collect and process data necessary to provide our services as described in our Privacy Policy
• Social media account tokens and credentials are stored securely and used only for authorized posting
• We do not sell or share your personal content with third parties except as necessary to provide the service
• You may request deletion of your data in accordance with applicable privacy laws

9. Service Availability and Limitations

While we strive to provide reliable service, you acknowledge that:

• Service availability may be affected by maintenance, updates, or technical issues
• Third-party platform API changes may impact functionality
• AI content generation may have usage limits or temporary unavailability
• We reserve the right to modify features or impose reasonable usage limits

10. Disclaimer of Warranties

The service is provided on an 'as is' basis. We make no warranties, expressed or implied, regarding:

• The accuracy, quality, or appropriateness of AI-generated content
• Uninterrupted service availability or error-free operation
• Compatibility with all social media platforms or their future changes
• The success or performance of your social media campaigns

11. Limitation of Liability

In no event shall Reelvia or its suppliers be liable for any damages including, without limitation:

• Loss of data, content, or social media account access
• Damages resulting from inappropriate or mistimed automated posts
• Business interruption or loss of profits due to service unavailability
• Consequences of AI-generated content that may be inaccurate or inappropriate
• Violations of third-party platform terms resulting from automated posting

12. Account Termination

We reserve the right to terminate or suspend accounts that:

• Violate these terms of service
• Use the service for illegal or harmful purposes
• Attempt to abuse or exploit service features
• Fail to comply with payment obligations (for paid services)

13. Modifications to Terms

We may revise these terms of service at any time without prior notice. Continued use of the service after changes constitutes acceptance of the updated terms. We recommend reviewing these terms periodically.

14. Governing Law

These terms and conditions are governed by and construed in accordance with applicable laws, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Last updated: 7/16/2025